Shipping & Returns & Pre-Order Policy

PRE-ORDER — ROUND 2

This product is currently available as a pre-order only. All orders placed now will be processed and shipped on August 10, 2025. By placing a pre-order, you confirm that you understand and accept the shipping date of August 10.

ORDER CONFIRMATION

After payment is processed, you will receive an order confirmation email at the address provided at checkout. This confirms your size has been reserved. Your pre-order is now locked in.

CANCELLATION & FULL REFUND BEFORE SHIPPING

You may cancel your pre-order at any time before August 10 for a 100% full refund, no questions asked. To cancel, contact us at support@hidetee.com with your order number. Refunds are processed within 1–2 business days back to your original payment method. Once orders ship on August 10, cancellations are no longer possible and our standard return policy applies.

SHIPPING DATE & PROCESSING

All pre-orders ship on August 10. Once shipped, you will receive a tracking number via email within 48 business hours. Delivery takes 3 to 4 business days depending on your location. We cover all customs fees, there are no hidden charges on delivery.

RETURN POLICY — 30 DAYS FROM DELIVERY

If you receive your Hidetee and are not satisfied for any reason, you have 30 days from the delivery date to request a return and full refund. Returned items must be unworn and in original condition. We cover return shipping costs in full. Once we receive and inspect the returned item, your refund will be issued within 5–7 business days.

To initiate a return, contact us at support@hidetee.com with your order number and reason for return. Do not ship items back without contacting us first, unreturned items without prior authorization cannot be refunded.

OUR RESPONSIBILITY

We will replace or fully refund any item that arrives defective, damaged, or incorrect at no cost to you. If we made an error, we fix it, no forms, no hassle.

YOUR RESPONSIBILITY

We are not responsible for orders not delivered due to an incorrect shipping address entered at checkout. Please double-check your address before completing your order. If an address error occurs, contact us immediately at support@hidetee.com — we will do our best to correct it before shipping on August 10.

CONTACT

For any questions about your pre-order, cancellation, or return: support@hidetee.com
Response time: within 24 business hours.